Refund & Cancellation Policy

Please read this before paying. It is short and it is the whole policy.

All purchases are final

Points bought on Cricket Goat are non-refundable and non-cancellable.

This is not an arbitrary rule. Points are delivered the moment your payment is confirmed, and they immediately change a public ranking that other people can see and respond to. The product is consumed on delivery and cannot be returned.

What this means in practice

• We do not refund because you changed your mind.
• We do not refund because your player was overtaken afterwards.
• We do not refund because you paid more than you intended.
• Points cannot be moved from one player to another.
• Points cannot be converted to cash, credit, or anything else.

You confirm you understand this with a required checkbox before every payment.

When we will refund

We will issue a full refund in these cases only:

• You were charged more than once for the same purchase. We refund the duplicate.
• Money left your account but no points were ever applied and we cannot apply them. Note that delayed points are normal and usually resolve automatically within a few minutes — please allow that time before contacting us.
• A technical fault on our side caused an incorrect amount to be charged.

How to request one

Email us via the Contact page within 7 days of the payment, including the date, the amount, the player, and the Razorpay payment ID from your receipt.

We aim to respond within 3 business days. Approved refunds are returned to the original payment method by Razorpay and typically take 5–7 business days to appear, depending on your bank.

Chargebacks

If you dispute a payment with your bank rather than contacting us, the points bought with that payment will be removed from the player’s total.